Refund Policy — Atyro Cloud

We want you to be happy with Atyro Cloud. This policy explains when refunds are and aren't available.

1. Eligibility for Refunds

Issues from our side (24-hour guarantee): if any problem, downtime, or service malfunction is caused by our infrastructure, servers, or service failure, you will receive a full refund within 24 hours of reporting and verification. No questions asked.
Service not delivered: if we cannot activate your service within 72 hours of verified payment, you're entitled to a full refund.
Major unresolved issues: if a service has a critical fault on our side that we cannot fix within a reasonable time, a full or pro-rated refund may be issued.
Duplicate payment: accidental double payments are refunded in full.

Change of mind after the service has been activated.
Suspensions or terminations caused by violations of our Terms of Service.
Issues caused by your own software, plugins, configurations, or third-party services.
Partial months of unused service on cancelled subscriptions.
Discounted or promotional purchases, unless the service was never delivered.
Issues caused by client-side misconfiguration, DNS settings, or network problems on your end.

Contact us via the contact page or email [email protected].
Include your order number and a clear description of the issue.
Specify whether the issue is on our side or related to your configuration.
Our team will review the request within 48 hours (or within 24 hours if a server-side issue is identified).

Server/Infrastructure issues on our side: Refund processed within 24 hours of verification.
Other approved refunds: Refunds are processed back to the original payment method (UPI / bank transfer) within 5–7 business days.

We stand behind our service. If the problem is on our side, we will:

Please contact us before opening any payment dispute. Chargebacks filed without contacting support first may lead to immediate account suspension.

If anything here is unclear, email us at [email protected] — we're happy to help.